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Service & support

We make your business our business.

Unrivalled support structures and world-class service, any time of the day, across South Africa and beyond.

No matter what level of service you need, there's an ITSSA service for it.

ITSSA Care sets the bar for service, support and repair — after all, nobody knows our products better than we do. When your business needs the highest level of service, choose the visibility and support components that match your business and your workforce.

Single point of contactOne team manages your service end to end.
Incident & problem managementFaults logged, tracked and resolved.
Software release managementControlled updates across your fleet.
Visibility servicesKnow the status of every device.
Hot swopsReplacement units while yours are repaired.
All major manufacturersRepairs for every major brand.
24/7/365 supportHelp whenever your operation runs.
New and legacy equipmentSupport for devices old and new.
Repairs

Book online. Track every step.

1

Book online

Tell us about the device and the fault, and add photos. You get a reference number straight away.

2

Drop off or collection

Bring the device to our Bedfordview office or ask us to arrange collection.

3

Assessment & quote

Our technicians diagnose the fault and send you a quote to approve.

4

Repaired & returned

Follow progress online with your reference — we email you at each step.

Product rental

Finding the right solution for your business is vital.

Our experienced staff have matched tens of thousands of individual applications with our range of enterprise solutions. We have the technical expertise and a comprehensive range of world-class networking and mobile products to make sure you choose right — and that it arrives where and when you need it.

Every customer has unique requirements, so we tailor rental equipment, periods and pricing to suit you, short term or long term.

Available to rent
Ask about rental

Why rent?

Cash flow
  • No deposit required — working capital stays intact
  • Predictable monthly costs that strengthen your business plan
  • Existing credit lines are unaffected
  • Initial fees can be reduced with an annual escalation
Finance & tax
  • Not a balance-sheet item — no Capex approval needed
  • The monthly rental fee is tax deductible
  • A small percentage of an up-front cash price
  • Often saves money outright
Operations
  • Covers short-term needs and production peaks
  • Fills in when your own machines fail or need maintenance
  • Helps you meet deadline crunches with on-demand resources
  • Faulty units swopped with minimal downtime
  • We take care of testing, maintenance and service
  • Makes cutting-edge technology easier to adopt
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Our service policy

Our main focus is you.

We aim to deliver world-class service and to be a leader in enterprise and industrial-grade mobile technology. Quality is our mission: we will never compromise on quality or service.

“Our goal is to exceed customer satisfaction and achieve customer success through the world's best quality and service.”